Sending feedback and getting support

There are a few ways to reach us, depending on which app you're using.

Technicians — PoolAxis app

1. Tap the profile icon in the top corner of the screen to open your profile.
2. Scroll down and tap Support.
3. Type your message and tap Send.

Use this to report a bug, ask a question, or flag anything that isn't working the way you'd expect. The message goes directly to the PoolAxis team.

Admins — web portal

Option 1 — Support page
Tap Support at the bottom of the left-hand sidebar. This takes you to the support page where you can contact us directly.

Option 2 — Feedback page
Tap Feedback in the sidebar. Here you can write and submit feedback and view your past submissions. The Feedback page also links to this help centre (help.poolaxis.app) for self-serve answers.

Pool owners — Poolside app

1. Tap your avatar in the top corner of the Home screen.
2. Tap Profile.
3. Scroll down and tap Support.
4. Type your message and tap Send.

Help centre

This help centre at help.poolaxis.app covers the most common questions for technicians, admins, and pool owners. If you can't find what you need here, use the in-app support form and we'll get back to you.