Recording a Service

When you complete a job, PoolAxis captures everything through the job form — readings, notes, and photos. This creates the service report that goes to your admin and the pool owner.

Opening the job

From your run sheet or the Schedule tab, tap the job card. Tap Start job to begin — this records your start time and lets your admin know you're on site.

The four tabs

Inside the job, you'll see four tabs:

Details

Shows the customer name, pool address, pool type, volume, gate access instructions, and any warnings added by your admin. Review this before you get started — especially the warnings.

Readings

Enter the chemical readings you've measured. Each reading shows the normal range in brackets next to the field. After you enter a value, the field turns green (in range), amber (borderline), or red (out of range).

See Chemical Readings for a full explanation of each reading and what the ranges mean.

Notes

There are two note fields:

• Customer note — this is included in the service report sent to the pool owner. Use it to let them know what you did, any observations about the pool, or anything they should be aware of. Keep it professional and friendly.
• Office note — this is internal only and never shown to the customer. Use it for anything you want your admin to know — equipment issues, access problems, anything that needs follow-up.

Photos

Tap the camera icon to take a photo, or tap the gallery icon to attach a photo from your camera roll. Photos are attached to the service record. You can add multiple photos — for example, before and after shots, or a photo of a damaged filter basket.

Live alerts and water balance

While you are in the Readings tab, the app analyses your entries in real time and surfaces two additional cards to help you act on what you are measuring.

• Trend alert card — a yellow or orange ⚠ card appears automatically if readings are moving in a dangerous direction (for example, pH high and still rising, or chlorine declining). Each concern is listed with plain-language text and a directional arrow. Review and address these before completing the job.
• LSI Water Balance — the app calculates the Langelier Saturation Index (LSI) automatically from your readings. The score is shown with a plain-language description:
  • Below −1.0 — severely corrosive
  • −1.0 to −0.3 — slightly corrosive
  • −0.3 to +0.3 — balanced
  • +0.3 to +1.0 — scale-forming
  • Above +1.0 — highly scale-forming
• Recommended Treatment — below the LSI card, a blue card shows a bulleted list of specific actions and quantities calculated from your readings (for example, "Add 50 kg Alkalinity Builder" or "Drain 5,000 L to reduce scaling tendency"). Review these and apply the treatment as needed, then record what you actually added in the Treatment tab.

Completing the job

Once you've filled in the readings and notes, tap Complete job at the bottom of the screen. You'll be asked to confirm. The service report is generated immediately and:

• Appears in your admin's Records page.
• Becomes visible to the pool owner in the Poolside app (if they're set up).
• Marks the job as complete on the schedule.

Once a job is marked complete, you can't edit the report from the app. If you need to make a correction, contact your admin.